Pingoo Terms of Service

1. Acceptance of these terms

These terms are between you and Eric Wang (legal name: 王伟; developer of Pingoo). Registering an account, selecting the agreement checkbox, or continuing to use Pingoo means you accept these terms. The Privacy Policy explains data handling; separately required AI consent, location snapshot consent, and system permissions are requested separately and are not inferred from continued use. If you do not agree, do not register or continue using the app. You can also delete an existing account in the app. Contact: pingoo888@163.com.

2. Services

Pingoo provides typed notes, speech-to-text and cloud speech recognition, manual entry, AI organization, time and arrival/departure reminders, checklists and special days, system calendar export, widgets and Live Activities, cloud sync, data management, membership subscriptions, and AI quota add-ons. The features you can use depend on the current app version, account entitlement, App Store product availability, and your region.

Pingoo works to keep the service stable, but network conditions, system permissions, device state, third-party services, or maintenance may cause delays, failures, or temporary unavailability.

3. Account and security

• You must use a username, email address, mainland China phone number, or Apple Account you are authorized to use and protect your password, verification codes, and devices;
• You may not transfer or rent an account, or bypass security, rate limits, membership controls, or permission controls;
• If you notice unusual sign-in activity or believe your account was compromised, change your password and contact support promptly;
• You may delete all data or permanently delete your account in the app. Permanent deletion cannot be undone;
• Deleting a Pingoo account does not cancel an Apple auto-renewable subscription. If you have an active subscription, cancel it in your Apple Account subscription settings before deleting the account or Apple may continue billing you. Subscription, transaction, and AI add-on records from the deleted account do not transfer to a new Pingoo account.

4. User content

You keep the rights you lawfully hold in notes, feedback text, feedback images, and other content you submit. To provide sync, AI organization, reminders, backup recovery, feedback handling, and support, you allow us to process that content only as needed for those features. This permission is non-exclusive and ends when the content is deleted, except where retention is legally required.

Only submit content you have the right to use. Do not upload unlawful or infringing material, malicious code, another person's confidential information, or personal information without permission. We do not sell your content. We process it only to provide the service or meet legal obligations.

5. AI organization and cloud speech recognition

• Third-party AI consent is managed separately for each Pingoo account on each device. We use third-party AI only after you give separate, explicit consent on the current device. See the Privacy Policy for the data sent and the services involved;
• When you are a VIP member, are signed in, have consented to third-party AI processing, and have remaining AI uses and cloud voice minutes, cloud speech recognition provides the current recording to the voice service providers listed in the Privacy Policy. Pingoo does not persist the audio. Network or third-party service failures may cause recognition to fail;
• AI can organize a note incorrectly or misread a time or place. Check the title, category, date, reminder time, and destination before use, and correct them manually when needed;
• Pingoo is not a medical, legal, financial, safety, or emergency service, and AI output is not professional advice;
• After you withdraw consent, the current device stops cloud sync and no longer uploads new natural-language notes or sends them to third-party AI. Existing notes on the device are not deleted, and you can still enter and save notes manually. Withdrawal does not cancel tasks already submitted, and consent on other devices must be managed separately.

6. Reminders and calendar

Reminders depend on iOS permissions, Focus modes, network conditions, system scheduling, and device state. Pingoo cannot guarantee that every reminder will arrive at the exact time set. Do not use it for emergency medication, life safety, financial deadlines, or anything else that cannot be delayed.

iOS evaluates arrival or departure reminders using the destination and condition you confirm. Location accuracy, region boundaries, and system scheduling can cause late, missed, or unexpected triggers; a reminder is not guaranteed at an exact doorway. Manual place selection is separate from consenting to location snapshot uploads. Navigation after opening an external map is provided by the app you choose.

Widgets, the Lock Screen, and Dynamic Island may show note summaries, checklist progress, destinations, or static maps. Live Activities depend on system limits, display duration, and push availability. Ending an activity or disabling its display or permissions does not complete or delete a note. Consider visible content when sharing a device or screen and use Hide Sensitive Content when appropriate.

You choose whether to enable system calendar sync. After information is written to your calendar, it may be further processed by the iCloud, Exchange, or other account you configured. You must also follow the rules of those accounts.

7. Membership, automatic renewal, and AI quota add-ons

iOS membership and AI quota add-ons are purchased through Apple's official in-app purchase system. Membership subscriptions support Restore Purchases, while add-on uses are synchronized with the Pingoo account. Membership currently offers monthly and yearly auto-renewing subscriptions. The app's purchase page and Apple's confirmation sheet show the product, term, full localized price, trial eligibility, and renewal date.

• Unless you cancel at least 24 hours before the current period ends, Apple renews the subscription under its rules and may charge within the 24 hours before expiration;
• You can cancel or change a subscription in your Apple Account's subscription settings. After cancellation, access generally remains until the paid period ends;
• Refunds, reversals, and billing disputes follow Apple's rules. Restore Purchases retrieves valid entitlements for the same Apple Account;
• Free accounts receive 30 AI organization uses per calendar month. VIP accounts receive 300 uses in each monthly period measured from the start of the membership entitlement. The current period and remaining uses are shown in the membership center;
• Free uses local speech recognition, which may produce inaccurate transcripts. VIP uses cloud speech recognition for greater accuracy and includes 60 cloud voice minutes per period, measured separately from AI uses and following the account’s base AI quota period. A recording can last up to 15 seconds on Free or 60 seconds on VIP; reaching the limit ends the recording and keeps the transcript. Establishing or waiting for a connection does not consume cloud voice minutes. Audio submitted for cloud recognition counts by its duration even if recognition fails, times out, or is cancelled. The same processing request does not deduct duration again. Local speech recognition remains available when cloud voice minutes run out, and you can save manually when AI uses run out;
• AI add-ons increase AI uses, not cloud voice minutes. After the VIP base quota is exhausted, you can purchase a “100 AI Uses Add-on.” It is a consumable tied to the Pingoo account used for purchase, does not expire while that account remains active, can be purchased repeatedly, and does not renew automatically. The current period's base quota is used before add-on uses;
• Apple decides add-on refunds. After a refund, only unused uses from that purchase are withdrawn; completed AI results are not reversed;
• Both Free and VIP support account cloud sync. There is no local record-count quota. Free / VIP cloud limits are respectively 100 / 500 new records per day, 10000 / 50000 retained records, 50 / 500 MB of content space, and 200 / 1000 active reminder rules. Each record body can sync up to 20000 characters. Check the membership page for current usage;
• The daily cloud creation quota resets at midnight Beijing time and is shared across devices and creation methods for the same account. Editing, completing, and archiving do not consume new-record uses, but archived records still occupy cloud space. Deletion releases the corresponding record, space, and reminder usage without returning daily creation uses. When one voice submission creates multiple records, the actual new records count toward this quota separately from AI uses;
• If a cloud limit is reached, content stays on the current device with a pending-sync notice. Content saved only on this device is not yet backed up to the cloud. Once quota resets or space is freed, connect to the internet and open the app to resume syncing. Membership expiration does not delete existing records or stop existing reminders. If Free limits are exceeded, only increases to the affected cloud usage are restricted; existing records remain available to view, export, or delete;
• Subscription expiration, refund, or entitlement loss does not delete notes and reminders you created.

8. Prohibited conduct

You may not use Pingoo for unlawful activity, infringe others' rights, attack or disrupt the service, abuse interfaces at scale, falsify transactions or entitlements, reverse engineer keys, or use automation in a way that materially exceeds normal personal use. We may apply rate limits, suspend relevant capabilities, or take account-protection measures in response to clear risks, and may cooperate with authorities when required by law.

9. Intellectual property

Except for your content, Pingoo's software, brand, interface, copy, and related materials belong to the developer or lawful rights holders. You may not copy, sell, impersonate, remove rights notices from, or use them for a confusing product without permission.

10. Service changes and termination

We may change features because of product improvements, security needs, legal requirements, or changes to third-party services. If an important change affects your core rights, we will provide reasonable notice. If the service closes, we will give advance notice and explain how data will be handled where practicable.

11. Limits of responsibility

We use reasonable technical and administrative measures to provide the service and fix known issues. To the extent permitted by law, we are not responsible beyond legal requirements for indirect loss caused by an unchecked AI result, disabled permission, device or network failure, third-party platform failure, or force majeure. This section does not limit consumer rights that the law does not allow us to exclude.

12. Minors

Pingoo is not directed to children under 14. Users under 18 should read these terms and the Privacy Policy with a guardian and use Pingoo only with the guardian's consent and guidance.

13. Governing law and disputes

The formation, performance, and interpretation of these terms are governed by the laws of mainland China. If a dispute arises, the parties should first try to resolve it through discussion. If no resolution is reached, either party may bring a claim before a people's court with lawful jurisdiction, and consumers may also use legally established consumer-protection channels.

14. Contact us